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Frequently Asked Questions


Asseter Early Access Program is an exclusive offering that grants users access to our digital asset management platform during its active development stage. It provides a unique opportunity for participants to experience cutting-edge features and functionalities before they are officially released to the public.

The Early Access Program allows teams of all sizes to shape the platform’s evolution by providing valuable feedback and insights.

Joining the Early Access Program empowers users to influence the development trajectory of our platform while gaining early access to innovative solutions for their content management needs.
Asseter Assistant is a desktop application designed to facilitate asset synchronization between the Asseter Web App and users’ local machines.

Currently, the Assistant offers robust sync capabilities, ensuring seamless access to your assets across platforms. In the near future, the Assistant will evolve to encompass additional functionalities. These upcoming features include integration with Digital Content Creation (DCC) tools, allowing for smoother workflows, as well as AI-powered asset discovery and batch import capabilities, streamlining the process of importing assets into the system.

These integrations and AI-powered features are slated to be rolled out, in 2024, enhancing the efficiency and usability of the Asseter ecosystem.
Yes, we offer both cloud-based and local installation options to cater to your preferences and requirements.

Our cloud-based solution provides the flexibility and convenience of accessing the platform from anywhere with an internet connection, while also ensuring scalability and easy maintenance. Additionally, for organizations with specific security or data sovereignty needs, we offer a local installation option available exclusively on our enterprise plan. This option allows you to deploy our platform within your own environment, providing you with greater control over your data and infrastructure.

Whether you choose cloud or local installation, our team is here to support you every step of the way to ensure a seamless setup process. Feel free to discuss your needs with us, and we’ll help you determine the best installation option for your organization.
Yes, we offer a 14-day free trial for all our Cloud plans. This allows users to explore our platform’s features and functionalities before making a commitment.
Yes, our minimum commitment typically starts at five users for our standard plans. However, for custom enterprise plans, minimum commitments may vary based on negotiated terms.
Yes, we provide custom pricing and tailored solutions for enterprise customers with unique requirements or larger user bases. Contact our sales team to discuss your specific needs.
Yes, we offer discounted rates for customers who choose to pay annually instead of monthly. Annual subscriptions provide cost savings and simplify billing processes.
Absolutely, you have the flexibility to upgrade, downgrade, or cancel your plan at any time. Changes will be reflected in your billing cycle.
If you exceed your plan’s user limit, you will be prompted to upgrade to a higher tier to accommodate additional users. Alternatively, you can remove inactive users to stay within your current plan.
No, we believe in transparent pricing. Our pricing is straightforward, and there are no hidden fees. You’ll only pay for the plan you choose and any additional users beyond the plan limit.
No, there are no setup fees associated with our service. We understand the importance of a seamless onboarding experience, which is why we provide setup and onboarding free of charge for all our customers. Our team is dedicated to ensuring that your transition to our platform is smooth and hassle-free, so you can start maximizing the benefits of our digital asset management solution right away. Whether you’re migrating from another platform or setting up your account for the first time, we’re here to support you every step of the way, at no additional cost.
We provide asset uploading services free of charge, particularly if your assets are organized in some way. However, in more complex cases where additional organization or specialized handling is required, there may be a need for payment. Our team is committed to ensuring your assets are seamlessly integrated into our platform, and we’ll work with you to determine the best approach based on your specific needs. Feel free to reach out to us to discuss your requirements in detail.
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